City of Springfield, Illinois

James O. Langfelder - Mayor

Skip Navigation LinksHome > City Operations

CITY OPERATIONS

  City Buildings & Operations

Municipal Center Complex

Both Municipal Center buildings (300 S. Seventh Street and 800 E. Monroe) are open but with limited public access between the hours of 8:00 a.m. – 4:30 p.m. It is still recommended people call first to make an appointment or to talk with a city department to see other available options that may not require an in-person visit. A city directory is available here or call 217.789.2000 to be connected to the appropriate staff person.

Those coming to City Hall should be aware of changes due to COVID-19.

  • Face coverings are required to enter the building and must be worn through the duration of the visit.
  • It is requested that no more than two people per household access the building.
  • No more than ten people will be in the lobby at one time.
  • Those who are not feeling well or are experiencing flu-like symptoms should stay home.

The City Council Chambers will reopen with limited capacity for public meetings. Anyone wishing to speak at any of the upcoming meetings, whether it is City Council or a Boards or Commission meeting may contact the Springfield City Clerk’s Office at 217.789.2216 or email city.clerk@springfield.il.us on how to join a meeting.

At this time, the Municipal Center Complex grounds will remain closed until further notice.

Parking Enforcement

Downtown meter parking will remain free through July 31, 2020. However, citations will be issued for vehicles exceeding their park time and not adhering to the posted times on signs.

As a reminder, parking illegally or in an unlawful area including bus or loading zones, no parking, and accessible spaces is enforceable 24-hours a day, 7 days a week.

The City also has bagged meters with blue coverings that include the message “Curbside Pickup Parking Only” in an effort to support downtown food and retail establishments. These designated spots will remain in place until further notice.

Freedom Of Information Act (FOIA)

To request a FOIA from any department of the City of Springfield, including the Springfield Police and Fire, the request can be done online through the City Clerk’s website.

Crash Reports

For online crash reports, we ask the general public to visit www.buycrash.com.

For those who do not have internet access, individuals can call the Springfield Police Records Department at 217.788.8337. Staff will instruct callers of the report number. Those who would like to receive a copy of their report will be instructed to send the Springfield Police a check made payable to the Springfield Police Department for $5.00 along with a return envelope. Payments can be mailed to Springfield Police Department, 800 E. Monroe, Springfield, IL 62701.

  City Water, Light & Power

CWLP Services to Continue Under “Stay At Home” Order

 CWLP Suspends Disconnections

CWLP is continuing to offer payment plans and continues to waive disconnects for nonpayment and late fees at least until 30 days past the end of the current Executive Order ending June 27, 2020. Customers can request assistance for payment plans and any other assistance by phone at 217.789.2030 or e-mail, cwlp.customer@cwlp.com.

In addition, there are many new financial assistance resources that residential and commercial customers could be eligible for, which could help you if in hardship. A number of bill assistance options are listed here.

The Municipal Center West building where CWLP Customer Service has reopened. The CWLP drive up payment window located between the municipal building and Lincoln Library is open as well. There are also a number of alternative payment options beyond U.S. Mail and walk-in payments. Customers can utilize:

  • Free automatic debit or an e-payment from your bank account.
  • The drive-up window located between the municipal building and Lincoln Library;
  • Online payments at myCWLP.com;
  • Over the phone at 217.789.2030;
  • Payment drop boxes located at INB’s S. Sixth St. and N. Dirksen Parkway locations
  • Payment drop box located at Heartland Credit Union on West White Oaks Drive
  • Other ways to pay are available online.

Flushing Water Systems

Properties that have been closed should flush their water system as one of the first steps to using the building again. Stagnant or standing water can increase the growth and spread of bacteria and disinfectant levels such as for chlorine can drop and become less effective.

Flushing can be accomplished simply by running hot and cold water through all source taps within the property starting with those closest to the water entry point to your building. The CDC has a number of tips for building water systems to follow for maintaining a building’s water system. https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html. The CDC also advises that COVID-19 has not been detected in any water supplies and that standard treatment methods addresses this issue.

CWLP customers with questions on the quality of your water after a prolonged shutdown should call 757-8630 x1703.

Lake Springfield Boating Guidelines During COVID19

  • Social distancing rules apply to users of Lake Springfield and face coverings will be required for those entering the Lindsay Boat Licensing Station. Any persons with illness or under recommendation to quarantine should not boat on Lake Springfield.
  • Boaters are allowed to have up to 6 immediate family members in the same boat. Beginning May 29th, these guidelines are expected to allow up to 10 per vessel in boats that are of an appropriate size to hold that number.
  • No tying boats together and maintain a distance of at least 35 feet between boats.
  • Keep boats 35 or more feet from shoreline and private docks.

Lindsay Open

Lindsay Boat Licensing Station is planned to be open on Saturdays beginning this weekend (7:30 am-2:30 pm). This is weather dependent and will be based on staffing availability for the remainder of the boating season. Boaters are encouraged to call ahead to the station at 786-4075 or contact Lake Security for questions, 757-8600. Face coverings must be worn inside the Lindsay Boat Licensing Station.

To register your boat/craft for use on Lake Springfield, you must:

  • Have a valid boat license from the State of Illinois or be able to show proof that such a license has been applied for
  • Verify your current address by showing a valid driver's license or other photo ID
  • Complete an application detailing the length of your boat/craft and the horsepower rating of any motor or engine
  • Boat License Applications can be printed from the CWLP website and completed in advance, or filled out at the station.
  • Through June 30th, boat license applications can be processed by mail as well. Send completed application forms with payment to CWLP, P.O. Box 3560, Springfield, IL 62708. The license will be mailed back to you upon approval. Please allow for 10 to 12 days for processing by mail.

  Office of Public Works

With restrictions put in place during this pandemic, Public Works has various information available online. If you have specific questions, please call 217.789.2255.

For emergency matters, please call Public Works Dispatch at 217.789.2246.

Sewers

As a reminder to residents, only toilet paper and human waste are safe to flush down toilets. Wipes, paper towels, baby wipes, napkins, tissue and other non-toilet paper products do not disintegrate quickly in water like toilet paper. This includes products that are labeled ‘disposable’. These items can clog the city’s sanitary sewer system. This can lead to sewer backups into the homes of residents or neighbors as clogs form down the line and become very costly to repair. Thank you for your cooperation.

Permits & Applications

Mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

Application and Plan Delivery

Commercial building permit applications - with plan sets and proper fee payment - can be dropped off in the vestibule area of the Municipal Center, 300 S. 7th Street. Customers will need to CALL the Building & Zoning Department in advance at 217.789.2171. This will ensure the security guard is aware. The drop off cart is located in the vestibule where the deliveries can be placed.

Building and Zoning Information:

Building and Zoning Department 217.789.2171

Questions regarding permit status, inspections, complaints or compliments can be emailed to building@springfield.il.us

Inspection scheduling requests can be made by calling 217.789.2171

  Office of City Treasurer

The office hours of the City Treasurer’s Office will be 8:00 a.m. to 4:30 p.m. during Phase 3 of the Governor’s Restore Illinois plan.

The Office hours of the City Treasurer’s office will be 8:30 am to 2:30 pm during the Governor’s Shelter In Place. The City Treasurer’s Office asks that you contact our office via telephone at 217.789.2224 for all questions and concerns. If you feel you need to make a payment to the Treasurer’s Office we prefer to talk with you over the phone to make arrangements. This saves you the time from coming to City Hall and from possible exposure to this pandemic. The staff in the Treasurer’s Office is here to assist you in this difficult time.

Parking Tickets

If you were issued a Parking Violation on or after February 28, 2020 through fourteen days after the Governor’s Emergency Declaration is lifted, it will NOT double. This courtesy has been put into place to avoid having members of the community come into City Hall to pay a parking fine before it doubles.

Suspension of Vehicles/Impound Fees for Towed Vehicles

Due to the Covid-19 pandemic the Treasurer’s Office will be available to receipt money Monday – Friday from 8:30 am to 2:30 pm. Please call the Treasurer’s Office at 217-789-2224 to make an appointment for payment of fees as MCW is closed to the public.

  Lincoln Library

Lincoln Library will open to the public for limited services and capacity beginning Monday, June 29, 2020. The Library is offering Quick Pick services that will allow patrons to browse for popular materials, pick-up hold items, and the ability to copy, print, and fax documents. Reference and Sangamon Valley Collection services will be available by appointment by calling the Library’s main number, 217.753.4900. Curbside pick-up and other services will continue by phone or email to all Library patrons.

Those coming to the Library can access the building through the north entrance by the Municipal Center, or by the elevator in the underground parking garage. The Capitol Avenue entrance will be closed until further notice. All patrons are asked to check in with a greeter in the lobby when arriving.

Computer access will be available by appointment beginning the week of July 6.

Those coming to Lincoln Library should be aware of changes due to COVID-19:

  • All patrons over the age of 2 are required to wear a face covering and must be worn through the duration of the visit.
  • Seating will not be available. • Patrons are encouraged to limit their time in the building due to occupancy limits.
  • All materials must be returned to the 7th Street or lobby book drops and will be isolated for 72 hours before being checked in. Staff are unable to take returned materials at service desks or at curbside.
  • The Library is not able to accept donated materials at this time.

The Library’s adjusted hours are June 29-July 2, 10:00 a.m. to 5:00 p.m. Starting July 6, the Library will be open Monday, Tuesday, Thursday, Friday, and Saturday 10:00 a.m. – 5:00 p.m. and Wednesday 10:00 a.m. – 7:00 p.m. Hours of service will be evaluated monthly. Additional information can be found online. .

  Economic Development & Our Business Community

The City of Springfield, in collaboration with Downtown Springfield Inc. (DSI), The Greater Springfield Chamber of Commerce, Springfield Convention and Visitors Bureau, Innovate Springfield, Local First, Springfield Sangamon Growth Alliance and MacArthur Boulevard Association, have all come together to coordinate business services and streamline communications throughout the community. With the changing landscape of COVID-19, this partnership is an effort to reduce confusion among multiple channels. Please know you may receive the same or similar looking email or post from different organizations. This is by design as we take steps to ensure everyone receives important information pertaining to their business.

Please click here to find information and resources that may be helpful to you during this pandemic.

  Office of Community Relations

The Office of Community Relations works with residents on various issues and concerns including landlord-tenant matters and neighbor disputes. Their office is available to answer your questions or provide assistance at 217.789.2270. For a list of Community Resources that this office recommends, click here.

  Oak Ridge Cemetery

The office at Oak Ridge Cemetery is open. A face covering is required and visitors are limited to two individuals per family. For questions or to schedule services, call 217.789.2340 or email Tanya.Brawner@springfield.il.us or Michael.Loscher@springfield.il.us. Monday through Friday, 8:00 a.m. – 4:30 p.m. Staff is also monitoring questions sent via Facebook messenger.

The Cemetery grounds are also open to the public. Accessible hours are every day from 7:00 a.m. – 8:00 p.m. This includes the outdoor sites for the War Memorials and Lincoln’s Tomb.

Currently, burial ceremonies are limited to a maximum of 10 people.

  Office of Corporation Counsel

ADMINISTRATIVE COURT CANCELLED

The Office of Corporation Counsel has announced that Administrative Court scheduled for June have been cancelled. Those with scheduled court dates will be notified by city personnel but do not have to appear.

  Springfield Convention & Visitors Bureau

There have been announcements of closures, cancellations, and postponed events. Our Springfield Convention & Visitors Bureau is working diligently to keep this information up-to-date. Click here for up-to-date information regarding our sites, attractions, meetings and conventions during COVID-19.