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  City Buildings

Both Municipal Center buildings (300 S. Seventh Street and 800 E. Monroe) are open from 8:00 a.m. – 4:30 p.m. People can still call first to make an appointment or to talk with a city department to see other available options that may not require an in-person visit. A city directory is available on our website or call 217.789.2000 to be connected to the appropriate staff person.

Effective August 30, 2021, face coverings are REQUIRED for all individuals who are visiting or conducting business inside any of the Municipal Center buildings.

The first floor will be open for individuals to make walk-up payments including with the City Treasurer’s Office and CWLP. Those coming to City Hall should be aware:

  • Those who are not feeling well or are experiencing flu-like systems are encouraged to say home.

Free On-Street / Meter Parking

Downtown meter parking is FREE until further notice. If you come downtown, you do not need to put change in the meter. However, citations will be issued for vehicles exceeding their park time and not adhering to the posted times on signs.

  City Water, Light & Power

CWLP is continuing to offer payment plans. Customers can request assistance for payment plans and any other assistance by phone at 217.789.2030 or e-mail,

In addition, there are many new financial assistance resources that residential and commercial customers could be eligible for, which could help you if in hardship. A number of bill assistance options are listed here.

The CWLP drive up payment window located between the municipal building and Lincoln Library is open. There are also a number of alternative payment options beyond U.S. Mail and walk-in payments. Customers can utilize:

  • Free automatic debit or an e-payment from your bank account.
  • The drive-up window located between the municipal building and Lincoln Library;
  • Online payments at;
  • Over the phone at 217.789.2030;
  • Payment drop boxes located at INB’s S. Sixth St. and N. Dirksen Parkway locations
  • Payment drop box located at Heartland Credit Union on West White Oaks Drive
  • Other ways to pay are available online.

  Office of Public Works

With restrictions put in place during this pandemic, Public Works has various information available online. If you have specific questions, please call 217.789.2255.

For emergency matters, please call Public Works Dispatch at 217.789.2246.

Permits & Applications

Permit Payments

The Office of Public Works now has the ability to accept online payments for various building permits including sign permits and street opening permits. To make an online payment, click here.

You may also mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

Building and Zoning Information:

Building and Zoning Department 217.789.2171

Questions regarding permit status, inspections, complaints or compliments can be emailed to

Inspection scheduling requests can be made by calling 217.789.2171

  Building and Zoning

Building and Zoning now has the ability to accept online payments for various building permits including sign permits and street opening permits. To make an online payment, click here.

You may also mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

  City Clerk's Office

City Council & Committee of the Whole Meetings

The State of Illinois has now entered Phase 5. With this change, meetings may be attended in-person. Vaccinated individuals do not need to wear a face covering. However, those who are not fully vaccinated are required to wear a face mask during any in-person meeting, for the duration of the meeting.

If you wish to speak at an upcoming meeting, please contact the Clerk’s Office at 217.789.2216 or email

The meetings air live on Comcast Cable Channel 18, AT&T U-Verse on Channel 99 and on our website.

Freedom of Information Act (FOIA)

 To request a FOIA from any department of the City of Springfield, including the Springfield Police and Fire, the request can be done online through the City Clerk’s website.

  City Treasurer's Office

The  City Treasurer’s Office hours are 8:00 a.m. to 4:30 p.m.

You may call the Treasurer’s Office at 217.789.2224 with any questions prior to coming down to City Hall.

To make an online payment, please click here.

  Police Records

For online crash reports, we ask the general public to visit

For those who do not have internet access, individuals can call the Springfield Police Records Department at 217.788.8337. Staff will instruct callers of the report number. Those who would like to receive a copy of their report will be instructed to send the Springfield Police a check made payable to the Springfield Police Department for $5.00 along with a return envelope. Payments can be mailed to Springfield Police Department, 800 E. Monroe, Springfield, IL 62701.

  Lincoln Library

Lincoln Library reopened its facility to the public on January 27.

  • Hours of operation: Monday-Saturday 10:00 a.m. to 5:00 p.m. Closed on Sundays.
  • All stacks open for browsing and all desks open
  • Curbside pickup is available Monday – Friday.
  • Computer use is available in one-hour increments by appointment by calling 217.753.4900 ext. 5630 or email
  • Limited table space, available first-come, first-served basis.
  • Sangamon Valley Collection open by appointment.
  • Study rooms available by appointment.
  • The ability to email and pick up print jobs is also still available. Email the documents along with your name, phone number and library card number (if applicable) to
  • Staff-facilitated copy and fax services.
  • Contactless homebound delivery.

Please call Lincoln Library at our main number, 217.753.4900 and let us know how we can help. We will keep you updated on any changes or additions to these offerings.

  Economic Development & Our Business Community

Please click here to find information and resources that may be helpful to you during this pandemic.

  Office of Community Relations

The Office of Community Relations works with residents on various issues and concerns including landlord-tenant matters and neighbor disputes. Their office is available to answer your questions or provide assistance at 217.789.2270. For a list of Community Resources that this office recommends, click here.

  Oak Ridge Cemetery

The office at Oak Ridge Cemetery is open. A face covering is required for those who are not fully vaccinated against COVID-19. For questions or to schedule services, call 217.789.2340 or email or Monday through Friday, 8:00 a.m. – 4:30 p.m.

The Cemetery grounds are also open to the public. Accessible hours are every day from 7:00 a.m. – 8:00 p.m. This includes the outdoor sites for the War Memorials and Lincoln’s Tomb.

  Springfield Convention & Visitors Bureau

Illinois has officially opened to fully capacity and we are eager to welcome you to our capital city! Our Lincoln sites and family-friendly attractions are open, and we have a great summer festival schedule planned. Visit our website to start planning your trip.