City of Springfield, Illinois

James O. Langfelder - Mayor

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CITY OPERATIONS

  City Buildings

Due to concerns about a possible post-Thanksgiving Day Coronavirus surge, the City of Springfield has announced limited public access to both Municipal Center buildings (300 S. Seventh Street and 800 E. Monroe). In order to meet with any department, the individual must call for an appointment. A directory of City departments is listed here. Residents may also call the operator at 217.789.2000 to be connected to the right person.

Access to the Municipal Center West building located at 300 S. Seventh Street is available by appointment, Monday – Friday from 8:00 a.m. to 4:30 p.m.

The police station, located in the lobby at 800 E. Monroe, will remain open at this time for regular services. Residents are encouraged to call the Springfield Police Department front desk at 217.788.8325 first, to see if their issues or questions can be handled over the phone.

Free On-Street / Meter Parking

Downtown meter parking is FREE until February 28, 2021. If you come downtown, you do not need to put change in the meter. However, citations will be issued for vehicles exceeding their park time and not adhering to the posted times on signs.

  City Water, Light & Power

CWLP is continuing to offer payment plans. Customers can request assistance for payment plans and any other assistance by phone at 217.789.2030 or e-mail, cwlp.customer@cwlp.com.

In addition, there are many new financial assistance resources that residential and commercial customers could be eligible for, which could help you if in hardship. A number of bill assistance options are listed here.

The CWLP drive up payment window located between the municipal building and Lincoln Library is open. There are also a number of alternative payment options beyond U.S. Mail and walk-in payments. Customers can utilize:

  • Free automatic debit or an e-payment from your bank account.
  • The drive-up window located between the municipal building and Lincoln Library;
  • Online payments at myCWLP.com;
  • Over the phone at 217.789.2030;
  • Payment drop boxes located at INB’s S. Sixth St. and N. Dirksen Parkway locations
  • Payment drop box located at Heartland Credit Union on West White Oaks Drive
  • Other ways to pay are available online.

  Office of Public Works

With restrictions put in place during this pandemic, Public Works has various information available online. If you have specific questions, please call 217.789.2255.

For emergency matters, please call Public Works Dispatch at 217.789.2246.

Permits & Applications

Permit Payments

The Office of Public Works now has the ability to accept online payments for various building permits including sign permits and street opening permits. To make an online payment, click here.

You may also mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

Building and Zoning Information:

Building and Zoning Department 217.789.2171

Questions regarding permit status, inspections, complaints or compliments can be emailed to building@springfield.il.us.

Inspection scheduling requests can be made by calling 217.789.2171

  Building and Zoning

Building and Zoning now has the ability to accept online payments for various building permits including sign permits and street opening permits. To make an online payment, click here.

You may also mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

  City Clerk's Office

City Council & Committee of the Whole Meetings

 At this time, due to capacity limits, City Council Chambers is closed to the public. If you wish to speak at an upcoming meeting, please contact the Clerk’s Office at 217.789.2216 or email city.clerk@springfield.il.us.

The meetings air live on Comcast Cable Channel 18, AT&T U-Verse on Channel 99 and on our website.

Freedom of Information Act (FOIA)

 To request a FOIA from any department of the City of Springfield, including the Springfield Police and Fire, the request can be done online through the City Clerk’s website.

  City Treasurer's Office

The  City Treasurer’s Office hours are 8:00 a.m. to 4:30 p.m.

You may call the Treasurer’s Office at 217.789.2224 with any questions prior to coming down to City Hall.

To make an online payment, please click here.

  Police Records

For online crash reports, we ask the general public to visit www.buycrash.com.

For those who do not have internet access, individuals can call the Springfield Police Records Department at 217.788.8337. Staff will instruct callers of the report number. Those who would like to receive a copy of their report will be instructed to send the Springfield Police a check made payable to the Springfield Police Department for $5.00 along with a return envelope. Payments can be mailed to Springfield Police Department, 800 E. Monroe, Springfield, IL 62701.

  Lincoln Library

Due to the increase of COVID-19 cases in Sangamon County, and keeping the staff and patrons safety in mind, we will be modifying Lincoln Library’s operations. These changes are effective immediately.

  • Hours of operation: Monday-Saturday 10:00 a.m. to 5:00 p.m. Closed on Sundays.
  • Contactless curbside pickup is available.
  • No in-person browsing.
  • No pick-up of materials inside the facility is allowed.
  • Computer use is available in one-hour increments by appointment by calling 217.753.4900 ext. 5630 or email AskLincolnLibrary@gmail.com.
  • Information and cardholder services assistance is still available over the phone during regular operating hours.
  • The ability to email and pick up print jobs is also still available. Email the documents along with your name, phone number and library card number (if applicable) to AskLincolnLibrary@gmail.com.
  • Staff-facilitated copy and fax services.
  • Contactless homebound delivery.

These are challenging times. We will work to bring you as many services as we are able to do so safely. Please call us at our main number, 217.753.4900 and let us know how we can help. We will keep you updated on any changes or additions to these offerings. Thank you and stay well. 

  Economic Development & Our Business Community

Please click here to find information and resources that may be helpful to you during this pandemic.

  Office of Community Relations

The Office of Community Relations works with residents on various issues and concerns including landlord-tenant matters and neighbor disputes. Their office is available to answer your questions or provide assistance at 217.789.2270. For a list of Community Resources that this office recommends, click here.

  Oak Ridge Cemetery

The office at Oak Ridge Cemetery is open. A face covering is required and visitors are limited to two individuals per family. For questions or to schedule services, call 217.789.2340 or email Tanya.Brawner@springfield.il.us or Michael.Loscher@springfield.il.us. Monday through Friday, 8:00 a.m. – 4:30 p.m.

The Cemetery grounds are also open to the public. Accessible hours are every day from 7:00 a.m. – 8:00 p.m. This includes the outdoor sites for the War Memorials and Lincoln’s Tomb.

Currently, burial ceremonies are limited to a maximum of 10 people.

  Springfield Convention & Visitors Bureau

There have been announcements of closures, cancellations, and postponed events. Our Springfield Convention & Visitors Bureau is working diligently to keep this information up-to-date. Click here for up-to-date information regarding our sites, attractions, meetings and conventions during COVID-19.