City of Springfield, Illinois

James O. Langfelder - Mayor

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CITY OPERATIONS

  OFFICE OF THE MAYOR

Stay-At-Home Order Issued

Governor JB Pritzker announced a “Stay-At-Home” order that will go into effect on Saturday, March 21, at 5:00 p.m. Click here to read frequently asked questions related to this executive order.

Mayor Signs Declaration of Local State of Emergency

Mayor Jim Langfelder signed a Declaration of Local State of Emergency which will give City administration the authority to operate effectively to best serve the public through this Coronavirus emergency health crisis.

The current City Code did not have the guidelines to address an Emergency Declaration. On Tuesday, March 24, the City Council held a special meeting to pass an ordinance which put these necessary guidelines in place. This important addition to City Code grants the current mayor and all future Springfield mayors the ability to declare a local state of emergency as needed.

“COVID-19 is an unprecedented crisis, and one that we have never experienced in our lifetime,” said Mayor Langfelder. “The various restrictions needed to combat the virus have dramatically changed how we live our daily lives and also operate City business.” Mayor Langfelder continued, “This declaration will allow us the flexibility we need during this changing environment to ensure our operations continue, our departments respond to the challenges ahead, and residents receive the services they need without interruption.”

To review the Declaration along with other releases from the Mayor’s Office, click here.

  CITY BUILDINGS & OPERATIONS

MUNICIPAL CENTER COMPLEX CLOSED

Both Municipal Center buildings are closed to the public (300 S. Seventh Street and 800 E. Monroe). To speak with any City department, please call 217.789.2000 or click here for a department directory.

The police station, located in the lobby at 800 E. Monroe, will remain open at this time for regular services. Residents are encouraged to call the Springfield Police Department front desk at 217.788.8325 first, to see if their issues or questions can be handled over the phone.

The various City departments continue to work through staffing levels to determine the best way to maintain City operations while complying with the State of Illinois Department of Public Health and CDC guidelines.

FREE METER PARKING

Downtown parking meters are free to all vehicles until further notice. Individuals coming to the downtown area do not need to pay to park at a meter. However, as a reminder, parking illegally or in an unlawful area including bus or loading zones, yellow curb, no parking, and handicap spaces is enforceable 24-hours a day, 7 days a week.

FREEDOM OF INFORMATION ACT (FOIA)

To request a FOIA from any department of the City of Springfield, including the Springfield Police and Fire, the request can be done online through the City Clerk’s website.

CRASH REPORTS

For online crash reports, we ask the general public to visit www.buycrash.com.

For those who do not have internet access, individuals can call the Springfield Police Records Department at 217.788.8337. Staff will instruct callers of the report number. Those who would like to receive a copy of their report will be instructed to send the Springfield Police a check made payable to the Springfield Police Department for $5.00 along with a return envelope. Payments can be mailed to Springfield Police Department, 800 E. Monroe, Springfield, IL 62701.

  CITY WATER, LIGHT & POWER

CWLP Services to Continue Under “Stay At Home” Order

CWLP’s essential services will continue during the State Of Illinois “Stay At Home” order, which is in effect from 5 p.m. March 21st through the end of April 7th. Employees will be on hand to ensure reliable delivery of electric and water services 24/7 and to respond to all emergency calls. Customer Service operations will continue with representatives available to assist by phone and the drive-through payment window will be open as well.

CWLP SUSPENDS DISCONNECTIONS

City Water, Light and Power is suspending all disconnections for nonpayment for electric and water services for all of its customers effective immediately.  This order remains in effect until May 1, 2020, at such time it will be re-evaluated.

To further support customers facing financial hardship in the weeks ahead, CWLP Customer Service will offer flexible payment plans for those needing assistance. CWLP Customers can request assistance for payment plans and any other assistance by phone at 217.789.2030 or e-mail, cwlp.customer@cwlp.com.

There are a number of alternative payment options beyond U.S. Mail and walk-in payments. Customers can utilize:

  • Free automatic debit or an e-payment from your bank account.
  • The drive-up window located between the municipal building and Lincoln Library;
  • Online payments at myCWLP.com;
  • Over the phone at 217.789.2030;
  • Payment drop boxes located at INB’s S. Sixth St. and N. Dirksen Parkway locations
  • Payment drop box located at Heartland Credit Union on West White Oaks Drive
  • Other ways to pay are available online.

  OFFICE OF PUBLIC WORKS

With restrictions put in place during this pandemic, Public Works has various information available online. If you have specific questions, please call 217.789.2255.

For emergency matters, please call Public Works Dispatch at 217.789.2246.

SEWERS

As a reminder to residents, only toilet paper and human waste are safe to flush down toilets. Wipes, paper towels, baby wipes, napkins, tissue and other non-toilet paper products do not disintegrate quickly in water like toilet paper. This includes products that are labeled ‘disposable’. These items can clog the city’s sanitary sewer system. This can lead to sewer backups into the homes of residents or neighbors as clogs form down the line and become very costly to repair. Thank you for your cooperation.

PERMITS & APPLICATIONS

Mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

APPLICATION & PLAN DELIVERY

Commercial building permit applications - with plan sets and proper fee payment - can be dropped off in the vestibule area of the Municipal Center, 300 S. 7th Street. Customers will need to CALL the Building & Zoning Department in advance at 217.789.2171. This will ensure the security guard is aware. The drop off cart is located in the vestibule where the deliveries can be placed.

BUILDING & ZONNING CONTACT INFORMATION

Building and Zoning Department 217.789.2171

Questions regarding permit status, inspections, complaints or compliments can be emailed to building@springfield.il.us

Inspection scheduling requests can be made by calling 217.789.2171

  OFFICE OF THE CITY TREASURER

The Office hours of the City Treasurer’s office will be 8:30 am to 2:30 pm during the Governor’s Shelter In Place. The City Treasurer’s Office asks that you contact our office via telephone at 217.789.2224 for all questions and concerns. If you feel you need to make a payment to the Treasurer’s Office we prefer to talk with you over the phone to make arrangements. This saves you the time from coming to City Hall and from possible exposure to this pandemic. The staff in the Treasurer’s Office is here to assist you in this difficult time.

PARKING TICKETS

If you were issued a Parking Violation on or after February 28, 2020 through fourteen days after the Governor’s Emergency Declaration is lifted, it will NOT double. This courtesy has been put into place to avoid having members of the community come into City Hall to pay a parking fine before it doubles.

SUSPENSION OF VEHICLES/IMPOUND FEES FOR TOWED VEHICLES

Due to the Covid-19 pandemic the Treasurer’s Office will be available to receipt money Monday – Friday from 8:30 am to 2:30 pm. Please call the Treasurer’s Office at 217-789-2224 to make an appointment for payment of fees as MCW is closed to the public.

  LINCOLN LIBRARY

The Lincoln Library closed to the public. Essential staff will continue to report to work Monday through Friday from 8:30 a.m. – 5:00 p.m. to answer your questions via phone, email, and Facebook messenger.

What Lincoln Library patrons need to know:

  • Contact Us
  • Library cards
  • All materials that are currently checked, including hotspots, have had the due dates extended through May 16, 2020. All book drops are closed.
    • If you have an item on the hold shelf, that date has been extended to May 22.
  • We are still providing basic reference services Monday-Friday 9-5 at 217-753-4900.
  • During the closure you will not be able to place items on hold.
  • Delivery to homebound patrons will be suspended during this time.
  • If you are not familiar with Lincoln Library’s online resources, it contains a variety of digital content including movies, audio and e-books, magazines and homework help. These resources are available to residents of the City of Springfield/Township.

  OFFICE OF COMMUNITY RELATIONS

The Office of Community Relations works with residents on various issues and concerns including landlord-tenant matters and neighbor disputes. Their office is available to answer your questions or provide assistance at 217.789.2270. For a list of Community Resources that this office recommends, click here.

  SPRINGFIELD POLICE & FIRE DEPARTMENTS

The City set-up a hotline at 217.789.2464 for residents to self-report their address if their household has COVID-19 exposures. Similar to Crimestoppers, you do NOT have to provide your name. We are simply looking for an address so our first responders will know to wear the appropriate level of protection when responding to emergencies in the neighborhood. Your address will be temporarily flagged in our dispatch system, and will be removed after 60 days.You can also email your address to selfreporting@springfield.il.us.

In order to keep residents safe, it is essential to police, fire, and ambulance services to have up-to-date information of possible exposure locations. This hotline will be only be used for address reporting. Please do NOT call this number for information or to report an emergency. On behalf of all first responders and their families, thank you for your help and cooperation during this stressful time.

  OAK RIDGE CEMETERY

The office at Oak Ridge Cemetery is closed to the public until further notice. For questions or to schedule services, please call 217.789.2340 or email Tanya.Brawner@springfield.il.us or Michael.Loscher@springfield.il.us, Monday through Friday, 8:00 a.m. – 4:30 p.m. If an in-person meeting is required, that can be scheduled at that point. Staff is also monitoring questions sent via Facebook messenger.

The Cemetery grounds are open to the public. Accessible hours are every day from 7am-5:30pm. This includes the physical sites for the War Memorials and Lincoln’s Tomb.

Effective March 23, 2020: In order to protect the health and safety of our employees, services being postponed include Entombments and cremations (without a funeral director). Traditional burial services will be limited to a maximum of 10 people.

In support of our customers facing financial hardship in the weeks ahead, we are providing an option to discontinue your ACH payment until May 31. If you would like to opt out of your ACH payment for April and May, please contact the Oak Ridge Cemetery office at 217.789.2340. This option is also available for those who pay by other payment methods.

  ECONOMIC DEVELOPMENT & OUR BUSINESS COMMUNITY

The City of Springfield, in collaboration with Downtown Springfield Inc. (DSI), The Greater Springfield Chamber of Commerce, Springfield Convention and Visitors Bureau, Innovate Springfield, Local First, Springfield Sangamon Growth Alliance and MacArthur Boulevard Association, have all come together to coordinate business services and streamline communications throughout the community. With the changing landscape of COVID-19, this partnership is an effort to reduce confusion among multiple channels. Please know you may receive the same or similar looking email or post from different organizations. This is by design as we take steps to ensure everyone receives important information pertaining to their business.

Please click here to find information and resources that may be helpful to you during this pandemic.

  OFFICE OF CORPORATION COUNSEL

ADMINISTRATIVE COURT CANCELLED

The Office of Corporation Counsel has announced that Administrative Court scheduled for March 18 and March 25 have been cancelled. Those with scheduled court dates will be notified by city personnel but do not have to appear.

  SPRINGFIELD CONVENTION & VISITORS BUREAU

There have been announcements of closures, cancellations, and postponed events. Our Springfield Convention & Visitors Bureau is working diligently to keep this information up-to-date. Click here for up-to-date information regarding our sites, attractions, meetings and conventions during COVID-19.

  INFORMATION SERVICES

E-MAIL SCAMS

Cybersecurity experts are anticipating malicious activity with coronavirus-themed social engineering attacks. Please be on the lookout. Following are a few reminders to keep your personal information safe.

  • Do not click on links or attachments from senders that you do not recognize. Be especially wary of .zip files.
  • Do not provide sensitive personal information (like passwords or account numbers) over email.
  • Watch for email senders that use suspicious or misleading domain names.
  • Inspect website addresses carefully, to make sure it is legitimate and not an imposter website.
  • Do not try to open any shared document that you are not expecting to receive.
HELPFUL ARTICLES PHONE SCAMS

CWLP is aware of an active phone scam being reported by our customers. A person calling is acting as if they are calling from CWLP and requesting payment in order to avoid a disconnect within 30 minutes. Calls are being reported from 1-800-234-0571 that shows “CWP” on the caller ID. In addition to this number, other calls are showing up as “City of Springfield 789-2030.” This is called "spoofing," and is when scammers are able to pose the call as from a legitimate local phone number to trick you into answering it.

CWLP WANTS CUSTOMERS TO KNOW:
  • CWLP is not disconnecting service for any of its customers through at least May 1;
  • Any customer who is unsure if a phone call is actually coming from CWLP should take the caller’s name and telephone number, hang up and then call CWLP Customer Service at 217.789.2030 or go online to myCWLP.com to verify account status;
  • CWLP never blocks its identify from caller ID systems;
  • CWLP provides notice in writing warning of disconnect before a courtesy call is made;
  • Other than when a customer requests to make a payment by phone, the only personal information a CWLP representative would ever request over the phone would be the last four digits of the customer’s Social Security Number, which might be needed to verify the representative is speaking with the customer;
PLEASE REMEMBER:
  • Never provide your social security number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.
  • If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.
  • Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or have reported a utility problem. Also, ask utility employees for proper identification.
  • Always think safety first. Do not give in to high-pressure tactics over the phone for information or in person to get into your home.