City of Springfield, Illinois

James O. Langfelder - Mayor

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  City Buildings & Operations

Municipal Center Complex

Both Municipal Center buildings (300 S. Seventh Street and 800 E. Monroe) are open between the hours of 8:00 a.m. – 4:30 p.m. It is still recommended people call first to make an appointment or to talk with a city department to see other available options that may not require an in-person visit. A city directory is available here or call 217.789.2000 to be connected to the appropriate staff person.

Those coming to City Hall should be aware of changes due to COVID-19.

  • Face coverings are required to enter the building and must be worn through the duration of the visit.
  • It is requested that no more than two people per household access the building.
  • No more than ten people will be in the lobby at one time.
  • Those who are not feeling well or are experiencing flu-like symptoms should stay home.

The City Council Chambers will reopen with limited capacity for public meetings. Anyone wishing to speak at any of the upcoming meetings, whether it is City Council or a Boards or Commission meeting may contact the Springfield City Clerk’s Office at 217.789.2216 or email on how to join a meeting.

Parking Enforcement

Downtown meter parking will remain free through September 30, 2020. However, citations will be issued for vehicles exceeding their park time and not adhering to the posted times on signs.

As a reminder, parking illegally or in an unlawful area including bus or loading zones, no parking, and accessible spaces is enforceable 24-hours a day, 7 days a week.

Freedom Of Information Act (FOIA)

To request a FOIA from any department of the City of Springfield, including the Springfield Police and Fire, the request can be done online through the City Clerk’s website.

Crash Reports

For online crash reports, we ask the general public to visit

For those who do not have internet access, individuals can call the Springfield Police Records Department at 217.788.8337. Staff will instruct callers of the report number. Those who would like to receive a copy of their report will be instructed to send the Springfield Police a check made payable to the Springfield Police Department for $5.00 along with a return envelope. Payments can be mailed to Springfield Police Department, 800 E. Monroe, Springfield, IL 62701.

  City Water, Light & Power

CWLP is continuing to offer payment plans. Customers can request assistance for payment plans and any other assistance by phone at 217.789.2030 or e-mail,

In addition, there are many new financial assistance resources that residential and commercial customers could be eligible for, which could help you if in hardship. A number of bill assistance options are listed here.

The Municipal Center West building where CWLP Customer Service is open. The CWLP drive up payment window located between the municipal building and Lincoln Library is open as well. There are also a number of alternative payment options beyond U.S. Mail and walk-in payments. Customers can utilize:

  • Free automatic debit or an e-payment from your bank account.
  • The drive-up window located between the municipal building and Lincoln Library;
  • Online payments at;
  • Over the phone at 217.789.2030;
  • Payment drop boxes located at INB’s S. Sixth St. and N. Dirksen Parkway locations
  • Payment drop box located at Heartland Credit Union on West White Oaks Drive
  • Other ways to pay are available online.

  Office of Public Works

With restrictions put in place during this pandemic, Public Works has various information available online. If you have specific questions, please call 217.789.2255.

For emergency matters, please call Public Works Dispatch at 217.789.2246.

Permits & Applications

Mail permit applications and fee payment to:
Building and Zoning Department
 300 S. 7th Street, Room 304
Springfield, IL 62704

Checks can be made payable to City of Springfield

Building and Zoning Information:

Building and Zoning Department 217.789.2171

Questions regarding permit status, inspections, complaints or compliments can be emailed to

Inspection scheduling requests can be made by calling 217.789.2171

  Office of City Treasurer

The office hours of the City Treasurer’s Office will be 8:00 a.m. to 4:30 p.m.

The Office hours of the City Treasurer’s office will be 8:30 am to 2:30 pm during the Governor’s Shelter In Place. The City Treasurer’s Office asks that you contact our office via telephone at 217.789.2224 for all questions and concerns. If you feel you need to make a payment to the Treasurer’s Office we prefer to talk with you over the phone to make arrangements. This saves you the time from coming to City Hall and from possible exposure to this pandemic. The staff in the Treasurer’s Office is here to assist you in this difficult time.

  Lincoln Library

Lincoln Library is open to the public for limited services and capacity. The Library is offering Quick Pick services that will allow patrons to browse for popular materials, pick-up hold items, and the ability to copy, print, and fax documents. Curbside pick-up and other services will continue by phone or email to all Library patrons. For a complete list of services visit our website at

Those coming to the Library can access the building through the north entrance by the Municipal Center, or by the elevator in the underground parking garage. The Capitol Avenue entrance will be closed until further notice. All patrons are asked to check in with a greeter in the lobby when arriving.

Computer access will be available by appointment.

Those coming to Lincoln Library should be aware of changes due to COVID-19:

  • All patrons over the age of 2 are required to wear a face covering and must be worn through the duration of the visit.
  • Seating will not be available. • Patrons are encouraged to limit their time in the building due to occupancy limits.
  • All materials must be returned to the 7th Street or lobby book drops and will be isolated for 72 hours before being checked in. Staff are unable to take returned materials at service desks or at curbside.
  • The Library is not able to accept donated materials at this time.

The Library’s adjusted hours are Monday, Tuesday, Thursday, Friday, and Saturday 10:00 a.m. – 5:00 p.m. and Wednesday 10:00 a.m. – 7:00 p.m.

  Economic Development & Our Business Community

The City of Springfield, in collaboration with Downtown Springfield Inc. (DSI), The Greater Springfield Chamber of Commerce, Springfield Convention and Visitors Bureau, Innovate Springfield, Local First, Springfield Sangamon Growth Alliance and MacArthur Boulevard Association, have all come together to coordinate business services and streamline communications throughout the community. With the changing landscape of COVID-19, this partnership is an effort to reduce confusion among multiple channels. Please know you may receive the same or similar looking email or post from different organizations. This is by design as we take steps to ensure everyone receives important information pertaining to their business.

Please click here to find information and resources that may be helpful to you during this pandemic.

  Office of Community Relations

The Office of Community Relations works with residents on various issues and concerns including landlord-tenant matters and neighbor disputes. Their office is available to answer your questions or provide assistance at 217.789.2270. For a list of Community Resources that this office recommends, click here.

  Oak Ridge Cemetery

The office at Oak Ridge Cemetery is open. A face covering is required and visitors are limited to two individuals per family. For questions or to schedule services, call 217.789.2340 or email or Monday through Friday, 8:00 a.m. – 4:30 p.m. Staff is also monitoring questions sent via Facebook messenger.

The Cemetery grounds are also open to the public. Accessible hours are every day from 7:00 a.m. – 8:00 p.m. This includes the outdoor sites for the War Memorials and Lincoln’s Tomb.

Currently, burial ceremonies are limited to a maximum of 10 people.

  Springfield Convention & Visitors Bureau

There have been announcements of closures, cancellations, and postponed events. Our Springfield Convention & Visitors Bureau is working diligently to keep this information up-to-date. Click here for up-to-date information regarding our sites, attractions, meetings and conventions during COVID-19.